Frequently Asked Questions
What is your return policy?
We have a 30 day return policy (with exceptions made during the holiday season to accommodate for gift giving), and you can begin the return process by emailing howdy@monkrock.com. Please include the order number, item(s) to be returned, and whether you would like a refund or replacement. If you would like a replacement let us know what item you would like instead (including size and color).
How do I make an exchange?
We are happy to facilitate an exchange within 30 days (with exceptions made during the holiday season to accommodate for gift giving), and you can begin the exchange process by emailing howdy@sockreligious.com. Please include the order number, item(s) to be returned, and let us know what item you would like instead (including size and color).
Is it too late to add to or change my order?
Our team works hard to send out orders very quickly, so we cannot guarantee that we will catch your order before it leaves the warehouse, but it doesn’t hurt to try! Send an email to monkrock.com and we’ll let you know if we can help. We also offer free returns and exchanges within 30 days!
Do you offer fundraisers?
Yes, we do! Please check out our fundraising page for all the details.
I am looking for a product I know you had, but I can’t find it.
We rotate some products seasonally and discontinue products to make room for new designs. We do some limited run items, and occasionally we do custom work on contract for partners and do not sell all of these products on our website.
Shipping / Order StatusDo you ship to my country?
We currently only ship to the US.
How much is shipping?
We offer a variety of shipping options: First Class Mail and Priority Mail, through USPS, as well as UPS. The cost of shipping varies along with the estimated shipping times. You’ll be able to see estimates specific to your order during checkout.
What shipping partners do you use?
We partner with USPS (United States Postal Service) and UPS (United Parcel Service) to provide shipping services.
How fast can you get me my products?
It depends on which shipping method you choose! If you are hoping to get your order quickly, we recommend selecting UPS. If you are not in a rush to receive your order, First Class Mail is a great option! You will be able to see estimated shipping times when you are selecting shipping at checkout; please allow an additional 2-4 business days for our team to process and package your order.
Tracking information shows my package was delivered, but it hasn't arrived. What do I do?
We hate when this happens. It doesn't happen often, but every once in a while there is a mix up at the post office. Sometimes, the package is lost, other times it was delivered to the wrong address. More often than not, it gets sorted out in a few days when the package is returned. If you're able to, please wait 36 hours. If you need your order more urgently, we can send a new order as soon as possible. Just send us an email at howdy@monkrock.com.
I live close to Indianapolis, do you offer a local pickup option?
We now offer a local pickup option at checkout! HOORAY! You will see it as an option at checkout.
Our warehouse is located at 5305 Commerce Square Dr. STE B Indianapolis IN 46237 and pickup hours are Mon-Fri 8am-4:00pm (we observe major holidays)
Wait...how are you guys connected to Sock Religious?
You may have heard of our flagship brand, Sock Religious. We're owned by the same parent company, Catholic Concepts. So, in short, Sock Religious is our sister brand! You can learn more about Catholic Concepts, our family of brands, and how we're breathing new life into the Catholic market here.
Shirt FAQ
Where are your shirts made?
Our shirts are also made and printed here in the US! Some components of the shirts we get from manufacturers are assembled in other countries, but part or all of the process is made in the US. We print all garments on demand here in our warehouse!
How should I care for my shirt?
Check out our "10-Commandments of Washing" here!
What is the size/fit of the garments?
Check out the garment's description to see sizing charts for each specific product.
Miscellaneous
Help! I have a question that is not answered here!
No worries! Feel free to send us an email to howdy@monkrock.com.